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Privacy Policy

This Privacy Policy explains how Stellar Touch (“we,” “us,” “our”) collects, uses, stores, and shares information when you use our services, including our website, booking platforms, messaging channels, and home service operations. By using our services, you acknowledge and consent to the collection and use of your information as described in this Privacy Policy.

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For the purposes of this Privacy Policy, Your Information refers to any data related to you, which may include personal details, contact information, service history, booking records, and payment-related information.

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This Privacy Policy applies only to information collected through Stellar Touch services and does not apply to:

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  • Information collected outside our services.

  • Information governed by separate privacy terms (e.g., partner promotions).

  • Information collected by third-party websites, platforms, or applications.

Information You Provide

We collect information that you voluntarily provide when you interact with Stellar Touch, including when you:

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  • Book a massage or wellness service

  • Purchase packages, promotions, or gift vouchers

  • Communicate with us by phone, WhatsApp, email, or other channels

  • Participate in marketing or referral programs

  • Submit reviews or feedback

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This may include:

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  • Name, phone number, email address.

  • Booking details and service preferences.

  • Location details for home-service visits.

  • Payment-related information (processed securely via third-party gateways).

  • Communication and inquiry records.
     

Information from Third Parties

We may receive information from:

 

  • Social media platforms (e.g., Instagram, Facebook, TikTok).

  • Referral partners and marketing platforms.

  • Service partners involved in bookings or logistics.

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Any such data will be handled in accordance with this Privacy Policy

General Usage Information

We may collect information about how you interact with our services, such as:

 

  • Booking behavior and service interaction history

  • Device type, browser, and IP address

  • Website and platform activity

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This information helps us improve service quality and user experience.
 

Phone Numbers

We may collect your phone number via:

 

  • Booking submissions or service requests

  • Customer support communication

  • Referrals or partner-provided data

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We use phone numbers exclusively for service, support, and communication purposes.

Cookies & Tracking Technologies

We use cookies, analytics tools, and similar technologies to:

 

  • Recognize returning users.

  • Personalize user experience.

  • Monitor service performance and security.

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You may disable cookies in your browser settings, but some features may not function properly as a result.

How We Use Your Information

We use your information for purposes including:

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  • Processing bookings and fulfilling services.

  • Customer support and follow-up communication.

  • Service quality improvement and internal analytics.

  • Sending booking updates, reminders, and relevant service information.

  • Legal, regulatory, and security compliance.

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We *do not sell or misuse personal data

Data Aggregation & Anonymization

We may aggregate or anonymize data for internal reporting or statistical purposes.
Such information *does not identify individual users* and may be used lawfully without additional notice.

Social Media & Third-Party Links

If you participate in promotions, offers, or campaigns, your information may be shared with relevant service partners *only where necessary* and in accordance with applicable terms.

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Please refer to specific promotion rules where applicable.
 

Social Media & Third-Party Links

Our services may include:

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  • Social media widgets or integrations.

  • Links to third-party websites or platforms.

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Your interactions with these features are governed by the privacy policies of the respective third parties.

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Stellar Touch is *not responsible for the privacy practices of external platforms

Data Security & Retention

Our services may include:

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  • Social media widgets or integrations.

  • Links to third-party websites or platforms.

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Your interactions with these features are governed by the privacy policies of the respective third parties.

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Stellar Touch is *not responsible for the privacy practices of external platforms

Data Security & Retention

We implement reasonable administrative and technical safeguards to protect your information.
Information is retained only for as long as necessary for operational, legal, or business purposes.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by updating the “Effective Date” at the top of this document.

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